Displaying items by tag: Development
The financial sector in Tanzania has faced the major transitions that pushed the change in operations. Financial activities today are not as they used to be before, amongst many reasons one of the biggest and crucial component is emergency of the so called financial technology or as famously known as Fintech.
The year 2020 has taught a lot to the financial sector and financial institutions. One of the biggest and the major lesson that the financial institutions has learnt in the year 2020 is the importance of the Digital platforms in execution of their activities. Due to the outbreak of the Covid-19 pandemic many of the activities that involves physical meetings were banned as part of precaution against the spread of the pandemic Covid-19.
Customer satisfaction is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services.
In today's transforming financial landscape, lenders are looking for modern, technologically superior loan management system that automates key processes. The need of the hour is for systems which are scalable, fast, flexible and agile, while being cost efficient.